Grievance Redressal Policy
CIBIL FIXER
Need help? If you have a complaint, concern or service-related grievance, please follow the steps below or reach out to our Grievance Redressal Officer using the contact details in this policy.
1. Purpose
CIBIL FIXER is committed to providing transparent, professional and customer-focused services. This Grievance Redressal Policy establishes a formal mechanism for addressing customer complaints, concerns, disputes and service-related grievances in a fair and timely manner.
2. Scope
This policy applies to all customers, referral partners, business partners and service users who have availed or are availing services from CIBIL FIXER.
3. Grievance Officer
For any complaint, concern or grievance, customers may contact:
- Grievance Redressal Officer
- CIBIL FIXER
- Address
- Vijay Vallabh Chouraha, Nagaur, Rajasthan, India
- info@cibilfixer.com
- Mobile
- 9414118156
- Website
- www.cibilfixer.com
- Working Hours
- Monday to Saturday, 10:00 AM to 5:00 PM
4. Modes of Complaint Submission
Customers may submit grievances through any of the following channels:
- Phone Call
- Written Application
- Website Contact Form (if applicable)
The complaint should include:
- Customer Name
- Registered Mobile Number
- Service Reference Number (if available)
- Description of Complaint
- Supporting Documents (if applicable)
5. Acknowledgement of Complaint
Upon receipt of a complaint, CIBIL FIXER shall acknowledge the grievance within 2 business days through email, WhatsApp, SMS or phone call.
6. Resolution Timeline
- Simple service-related complaints: Within 7 business days
- Documentation-related issues: Within 10 business days
- Complex disputes involving banks, NBFCs or credit bureaus: Resolution timeline may vary depending upon third-party response.
Customers shall be kept informed regarding the status of their grievance.
7. Escalation Process
If the customer is not satisfied with the initial response, the grievance may be escalated to the management of CIBIL FIXER for further review.
Escalation requests should be submitted in writing via email to: info@cibilfixer.com
The escalated grievance shall normally be reviewed within 15 business days.
8. Matters Beyond Company Control
CIBIL FIXER shall not be responsible for delays caused by:
- Credit Bureaus
- Banks
- NBFCs
- Regulatory Authorities
- Government Agencies
- Technical or System Failures
Such matters may require additional processing time beyond the company's control.
9. Fair Treatment Commitment
CIBIL FIXER is committed to:
- Fair handling of complaints
- Transparent communication
- Confidentiality of customer information
- Timely updates regarding grievance status
- Compliance with applicable laws and regulations
10. Record Maintenance
All grievances, supporting documents, communications and resolutions may be maintained by CIBIL FIXER for legal, compliance and service quality purposes.
11. Misuse of Grievance Mechanism
Complaints found to be false, malicious, abusive, threatening or intended to harass the company, its employees or partners may be rejected and appropriate legal action may be initiated where necessary.
12. Governing Law
This Grievance Redressal Policy shall be governed by the laws of India.
Any disputes arising from grievance handling shall be subject to the jurisdiction of courts located in Nagaur, Rajasthan.
13. Contact Details
Customer Declaration
I confirm that I have read and understood the Grievance Redressal Policy of CIBIL FIXER and agree to follow the grievance process described herein for any service-related concerns or complaints.
These policies shall be read together with all other applicable policies, customer declarations, consent forms, invoices, quotations, service agreements and official communications issued by CIBIL FIXER.